What Our Patients Need to Know

Orthopedic Center Austin

Initial Consultation: Our orthopedic specialists firmly believe that the first appointment is critical in determining your ideal course of treatment. During the initial consultation, patients will meet with one of our physicians in person. This visit will include a complete evaluation of your medical history and a physical exam, thus enabling your OSA doctor to confirm a diagnosis and design your unique treatment plan at our orthopedic center in Austin. (Diagnostic testing may be recommended.)

For the most prompt and efficient evaluation, it is mandatory to bring:

  • Any x-rays, CT scans and MRIs 
  • All relevant reports and medical records 
  • Insurance card and all completed paperwork
I finally contacted Dr. Matthew Heinrich at the Orthopaedic Specialists of Austin who said my right hip was terrible and my left hip was very bad! I said, "OK, but if I am going under, I am going under once." So, in November 2009 (Thanksgiving weekend) I had "minimal invasive, bilateral (both) hip replacement surgery." It was so successful that I was walking down the hall the day after surgery with the aid of a walker. I spent one week at Reliant Rehab facility. I had no need of any pain medication following surgery. Two months after surgery I returned to the tennis practice court, and one month later I won my first competitive tennis match in 3 1/2 years.

Orthopedic Center Policies:

Referral Policy: A referral is essential for claim processing and eliminates the chance that patients will receive a bill. If your insurance plan requires a referral, it is your responsibility to call your primary care physician prior to your visit, in order to make sure that you have a referral on file (either paper or electronically). Please be advised that some insurance companies take up to 48 hours to obtain a referral.

Prescription Refills: Our orthopedic specialists carefully review each request. Refill requests require 48 hours to complete, and are processed Monday through Friday (no weekends). Please note that narcotic pain medications will not be prescribed over the phone, as stated in our policy on narcotic pain medicine. Once your request has been approved, a member of our staff will let you know when the refill is ready for pickup at our orthopedic center in Austin.

Confidentiality / Medical Records: Orthopaedic Specialists of Austin complies with HIPAA regulations regarding confidentiality. All patient medical records are private. If you need to acquire copies of your medical records, we ask that you provide us with a completed designated release form.

To protect your privacy and quickly respond to records requests, we contract HealthMark, a Release of Information (ROI) company. Its representatives visit our office weekly to respond to medical records requests. Please call HealthMark's toll-free line, 800-659-4035, to check the status of your request.

*Please note that there may be a fee associated with providing records.

Disability and Other Forms: Disability and other forms require one week for processing and a $25 fee for completion. If you have not had an office visit within the past 60 days, you must make an appointment to review the status of your disability or to discuss the nature of the form that you require.

X-Ray Films: Copies of x-rays taken in this office are available with the proper permission. Please provide us with a completed designated release form.

Contact Our Orthopedic Center

For further information about the policies at our orthopedic center, contact the staff at Orthopaedic Specialists of Austin. We would be happy to answer any questions or schedule your visit!